FAQs

Do I need an account to purchase something from CoolmanNY.com?

No, each customer has the option to checkout as “guest” or register for an account. To register for an account, select “register” upon checkout. Registering with CoolmanNY.com certainly has its benefits. Our registered users receive up to date news regarding exclusive deals and more great savings.

 


How can I check the status of my order?

You may login to your account to view the tracking number on each order. You may also contact us at 718-576-3030 or email us at sales@coolmanny.com to see the status of any order.

Is my credit card information secure when I order from CoolmanNY.com?

Yes, every transaction through CoolmanNY.com is secured through VeraSign. It is our top priority to ensure all personal information that is provided to us is kept confidential.


How can I place an order with CoolmanNY.com?

You may order through our website, by phone at 718-576-3030 or by emailing us a purchase order to sales@coolmanny.com


Can I purchase from CoolmanNY.com?

The prices listed on our website are for local customers only. Per company policy, we must sell at manufacturing prices for our out of state customers. Please don't hesitate to contact us.


Will there be sales tax on my order?

NY State sales tax must be charged on each order.


What payment methods do you accept?

We accept all major credit cards, PayPal, money orders, checks, and cash. Payment must be remitted prior to receiving product.


Can I pick up my order from CoolmanNY.com?

Yes, our warehouse is located in Brooklyn, New York. We will load your unit onto your vehicle with no hassle.


What is the warranty on the item I am purchasing?

Each item has its own specific warranty. You will find it in the description of the respective item.

I still cannot find what I am looking for, how can I contact you?

You may contact us Monday – Friday 9:00 am – 5:00 pm, Saturday 9:00 am – 4:00pm EST. Tel: 718-576-3030 or sales@coolmanny.com